Frequently Asked Questions
Everything you need to know about your premium wine experience
Does someone need to be present to sign for my delivery?
Yes, federal law requires that all wine shipments be signed for by an adult aged 21 or older. We recommend shipping to a business address if you will not be home during the day.
How do you ensure the wine isn't damaged during shipping?
We use specialized, insulated packaging designed to protect bottles from breakage and temperature fluctuations. During periods of extreme heat or cold, we may temporarily hold your order to ensure the wine's integrity.
What is your return policy for corked or spoiled wine?
We stand behind the quality of our collection. If you receive a bottle that is corked or flawed, please contact our customer service team within 30 days of purchase for a replacement or store credit.
Which states do you currently ship to?
Due to state-specific regulations, we currently ship to most states within the U.S. Please use our shipping calculator at checkout to see if delivery is available to your specific zip code.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our cellar, you will receive an email notification containing a tracking number from the carrier (FedEx or UPS).
Do you offer discounts on bulk or case purchases?
Yes, we offer tiered pricing and 'Case Club' discounts. Purchasing 12 or more bottles typically qualifies for a significant discount compared to individual bottle prices.