Returns & Exchanges

At The Wine Cellar Group, we want you to be completely satisfied with your purchase. If you receive a bottle that is damaged or corked, we offer a straightforward return and exchange process to ensure your cellar stays stocked with quality selections.

Return Process

• 1.
  Contact Customer Support

  Email our cellar masters within 30 days of purchase with your order number and details regarding the issue with your wine.

• 2.
  Document the Issue

  For damaged or corked bottles, please keep the original cork and bottle contents as we may require photographic evidence or a physical return for quality control.

• 3.
  Secure Packaging

  Place the items back into their original specialized shipping containers to prevent further breakage during the return transit.

• 4.
  Receive Refund or Replacement

  Once we verify the return, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.